TNS Privacy policy

Privacy Policy for TNS Driveways

Effective Date: 05/11/2025

This Privacy Policy explains how TNS Driveways (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information in connection with our website, services, and marketing activities. We are committed to protecting your privacy and being transparent about our data practices.

1. Who We Are

TNS Driveways

Email: simon@tnsresindriveways.com
Phone: 07791 506441

2. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Data”). The types of Personal Data we collect include:

Identity Data: Name, title, company name (if applicable).
Contact Data: Postal address, email address, telephone numbers.
Enquiry/Transaction Data: Details of the services you have enquired about or purchased from us, payment information (though typically processed securely by a third-party processor and not stored by us).
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system, and platform.
Usage Data: Information about how you use our website, products, and services, including pages viewed and time spent on our site.
Marketing Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

3. How We Collect Your Data

We collect your data through various methods:

Direct Interactions: You provide data when you fill out forms on our website (e.g., contact form, quotation request), communicate with us by phone, email, or in person, or sign up for our services.
Automated Technologies: As you interact with our website, we automatically collect Technical and Usage Data via cookies and similar technologies.
Third Parties: We may receive Personal Data about you from third parties such as analytics providers (e.g., Google Analytics) and advertising networks (e.g., Meta/Google Ads).

4. How We Use Your Personal Data (Purposes and Legal Basis)

We use your Personal Data for the following purposes, based on a specific legal basis as required by law (such as the GDPR):

Purpose of Processing	Legal Basis (e.g., GDPR)
To provide you with a quotation, process your order, and manage the contract for driveway services.	Performance of a Contract with you.
To respond to your enquiries, customer service requests, and general communications.	Legitimate Interests (to operate and grow our business).
To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, and support).	Legitimate Interests (for running our business, preventing fraud, and ensuring security).
Direct Marketing (Email/Phone/Mail): To send you periodic updates, special offers, or information about similar services we think may interest you.	Consent (for new non-customer contacts) or Legitimate Interests (for existing customers – the ‘soft opt-in’).
Digital Marketing and Advertising: To show you targeted advertisements on third-party platforms (like Facebook, Instagram, Google) based on your use of our website and to measure the effectiveness of our advertising campaigns (this often involves using cookies or tracking pixels).	Consent (via our Cookie Consent mechanism) or Legitimate Interests (to study how customers use our services to develop them).
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.	Legitimate Interests (to define customer types for our products and services, to keep our website updated and relevant).

5. Digital Marketing and Advertising Details

Targeted Advertising: We may use your Personal Data (e.g., email address) to create custom audiences or lookalike audiences on advertising platforms. This allows us to target advertisements to you and others with similar interests. Your data is typically “hashed” (anonymised) before being uploaded to these platforms.
Tracking and Analytics: We use services like Google Analytics and the Meta Pixel to track and measure user interactions on our website. This data is used to understand the performance of our marketing campaigns and optimise our website.
Your Right to Object: You have the right to object to the processing of your Personal Data for direct marketing at any time.

6. Sharing Your Personal Data

We may share your Personal Data with the following categories of recipients:

Service Providers: Third-party companies who provide services on our behalf, such as IT and system administration, website hosting, payment processing, and marketing support (e.g., email service providers, CRM systems, advertising platforms).
Analytics and Advertising Partners: Companies that help us run our advertising and marketing campaigns, such as Google and Meta.
Professional Advisers: Lawyers, bankers, auditors, and insurers who provide professional services.
Legal/Regulatory Authorities: Where we are legally required to do so.

We require all third parties to respect the security of your Personal Data and treat it in accordance with the law.

7. Your Marketing Choices and Opt-Out Rights

Opting Out of Direct Marketing: You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you, or by contacting us directly using the details in Section 1.
Opting Out of Targeted Advertising: You can generally manage your preferences for targeted advertising on third-party platforms directly through their settings (e.g., Google Ads Settings, Facebook Ad Preferences). You can also typically manage the use of advertising cookies via our [Insert Link to Cookie Policy/Consent Tool] and your browser settings.
Withdrawing Consent: Where we rely on Consent as our legal basis for processing, you have the right to withdraw that consent at any time.

8. Data Security

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors, and other third parties who have a business need to know.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your Personal Data, including:

The right to be informed (which this Privacy Policy does).
The right of access to your Personal Data.
The right to rectification if your data is inaccurate or incomplete.
The right to erasure (also known as the ‘right to be forgotten’).
The right to restrict processing.
The right to object to processing (including the right to object to direct marketing).
The right to data portability.
Rights in relation to automated decision-making and profiling.

If you wish to exercise any of these rights, please contact us using the details provided in Section 1.

10. How to Complain

If you have any concerns about our use of your Personal Data, you can make a complaint to us directly. You also have the right to make a complaint at any time to the relevant supervisory authority for data protection. In the UK, this is the Information Commissioner’s Office (ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.